Booking up to 10 campers-
Any cancellation made before 16 days prior to check-in time will lead to a 75% Refund
Any cancellation made 10-15 days prior to check-in time will lead to a 50% Refund
Any cancellation made 4-9 days prior to check-in time will lead to a 25% Refund.
Any cancellation made 0-3 days before check-in time is not refundable.
Mid Stay Cancellation-
In case you decide to shorten your stay post check-in date, you will be charged for the next 24 hours after intimation of cancellation.
Bulk Booking (More than 10 campers)
Any cancellation made before 31 days prior to check-in time will lead to a 75% Refund
Any cancellation made 21-30 days prior to check-in time will lead to a 50% Refund
Any cancellation made 11-20 days prior to check-in time will lead to a 25% Refund.
Any cancellation made 0-10 days before check-in time is not refundable.
Mid Stay Cancellation-
In case you decide to shorten your stay post check-in date, no refund would be applicable.
Cancellation policy mentioned above might vary and may not be applicable during peak season time. The same would be intimated to you while booking is being made.
Extension of stay at our camp site would be provided at the current camp rate, subject to availability.
Current camp rates may be different from the rates at which the booking was done.
The primary guest must be at least 18 years of age to be able to check-in to our campsite.
It is mandatory for all guests to carry a valid identification proof at the time of check-in. The identification proof accepted are Voter’s ID Card, Passport, & Driver’s license. PAN cards are not accepted as a valid ID proof.
The camp reserves the right to take strict actions against a guest, if any action by the guest is deemed inappropriate by the camp or if any inappropriate behavior is brought to the attention of the campsite.
Certain campsites may have different policies during different times of the year and our policy may not apply to them.
Guest shall be liable to pay for any damages, except normal wear and tear to a campsite asset, if any.
Certain policies are booking specific and will be informed to the customer while making the booking.
We reserve the right to change these terms at any time & any such changes will be in effect immediately when posted on our website, in our brochures, or otherwise brought to your attention.
Circumstances Beyond Our Control:
We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, if as a result of circumstances beyond our control, we have to change your tour after booking, or we, cannot supply your tour, as we had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.
We want all our customers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers or our own staff, or put them in any risk or danger, or damage property or you are unfit to travel, we may end your tour and terminate your contract. You and your travelling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your tour but may have additional terms of carriage imposed upon you.
In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around irresponsible behavior or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.
We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.
We will hold you and the members of your travelling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.
If your behavior or the behavior of any members of your travelling party causes any diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others in your accommodation, or for any facilities/services withdrawn as a result of their action.
If You Have A Complaint:
We aim to provide the best tour possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your tour Representative and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, If you do not have the services of a Representative, you must contact us at the given Email ID or Phone Number. No complaints or refund requests for the same be entertained after the tour ends.